Hauk Service Request Form

Service Request

Our service technicians are RAIL licensed by the Texas Department of Licensing and Regulations, so you can relax knowing that you’re in the care of professionals you can trust.

URL

Date/Time

:

Company

Name*

First Name

Last Name

Phone Number*

Email*

Address*

Address Line 1

City

State

ZIP Code

Is your pool a Hauk Pool?*

Yes No

How did you hear about us?*

Referral Name

Decking

Decking Issue

Crack Discoloration Other

Please describe the location and decking issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Fire Features

Fire Feature Issue

Fire Bowl Fire Pit Fire Bar Other

Please describe the fire feature issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Masonry

Masonry Issue

Tile Veneer Coping Other

Please describe the masonry issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Pool Shell

Pool Shell Issue

Leak Crack Out of Level Other

Please describe the pool shell issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Plumbing

Please describe the plumbing issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Electrical

Please describe the electrical issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Equipment

Blower

Please describe the blower issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Chlorinator

Please describe the chlorinator issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Filter

Please describe the filter issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Pump

Please describe the pump issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Lights

Please describe the lights issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Ozonator

Please describe the ozonator issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Salt System

Please describe the salt system issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Chiller

Please describe the chiller issue:

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Computer

Please describe the computer issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Heater

Please describe the heater issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

Infloor System

Please describe the infloor system issue:

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Nature 2 Cartridge

Please describe the Nature 2 Cartridge issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Pool Cleaner

Pool cleaner type:

Polaris 280 Polaris 3900 Sport Other

Other:

Please describe the Pool Cleaner issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Ultra Violet System

Please describe the ultra violet system issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Other Equipment

Type of equipment:

Please describe issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Interior Finish

Interior finish issue:

White Plaster PebbleTec Wet Edge Other

Please describe the interior finish issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Outdoor Living issue:

Arbor Cabana Equinox Arbor Outdoor Kitchen Other

Please describe the outdoor living issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Water Features

Please describe the water feature issue:

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Water Loss

Water loss issue:

Equipment Underground Plumbing I don't know

Did we build your pool?

What year was your pool built?

Please select the one that applies to your pool.

Pool Spa Pool and Spa

Do you have an in-floor cleaning system?

Have you seen water puddling on the equipment pad or any area adjacent to the pool itself?

In Days, when did you first notice the pool losing water?

How do you fill the pool with water?

In Hours, when was the last time you added water to the pool? In Inches how much did you add?

Has there been any water loss repairs completed on the pool before? If so, please list the repairs.

What type of filter system do you have on the main pool pump?

Cartridge DE Sand

Other:

Approximately how far below the overflow grate is the water level right now? (in inches)

Have you performed a bucket test or 24-hour on and off test (highly recommended to do first)? What were your results?

Please upload any pictures or videos you do have of the issue, this will help the speed of our process:

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Other

Please describe the issue:

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